Manol Popham Information and Website Policy

Returns and Refund Policy

Customer satisfaction is at the very heart of our business. If you are not entirely satisfied with your purchase, you may return any item to us provided that it is returned in its original packaging and condition. It is important therefore that you take care when unpacking your item.

If you do wish to return an item, you must let us know within 14 days of the date that you received the item. Please do this by e-mailing us at mvc@manolpopham.com with your order number in the subject line. You then have a further 14 days to return the item to us, and will be notified via e-mail once we have received your return.

Provided that the item returned is in its original packaging and condition, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days depending on your card issuer’s policies.

Please note that you will be responsible for your own shipping costs when returning an item and our shipping costs to you are non-refundable. We may not be able to accept returns for an item that has been damaged after it has been delivered to you, and any such item may be returned to you at your expense. Please also be aware that bespoke commissions cannot be returned.

Should you have any questions on how to return an item, please do not hesitate to contact us via e-mail at mvc@manolpopham.com.

Product Quality

We pride ourselves on the standard of our products, and every effort has been made to ensure that they are of the highest quality. It is important that you are aware that the frames, prints and other items we use may be antique, vintage or distressed and therefore are likely to feature inherent imperfections. We believe that these elements contribute to the character of our products.

Bespoke Commissions

If you have a piece or work that you would like to be presented in the style of Manol Popham's Interventions.

We would be pleased to create bespoke pieces and personalised commissions for you. Please contact us via e-, mail at mvc@manolpopham.com to discuss your requirements, and we can advise you of our full consultation process, production timeframes and costs.

Wholesale and Trade Enquiries

We would be pleased to provide trade and wholesale buyers (including corporations, hotels, private clubs, interior designers, boutiques, galleries, architects firms and restaurants) with our products. Please contact us via e-mail at mvc@manolpopham.com to discuss your requirements, and we can advise you of our full consultation process, production timeframes and costs.

Please note that we are currently the sole distributor worldwide of our products and that our brand is a register trademark. We currently do not offer trade or wholesale to other distributors, online or otherwise our products can't be resold in internet and we do not provide wholesale to internet sites.

Item Descriptions

While every reasonable effort has been made to ensure the general accuracy of our item descriptions, please be aware that all information and dates provided are intended as approximate guidance only.

Our "Interventions" collections are a contemporary presentation of and antique, old or vintage original work. We have not altered the original work in any way, and in some cases may not known the name of the original author of the work or its origins or years.

 Payments

 We accept the following payment methods:

  • Credit and Debit Cards

  • BACS payment (bank transfers)

  • PayPal

Delivery Information

NOTE: Shipping is not included in the offer price. Please contact us at mvc@manolpopham.com. If you require a shipping quote.

We use trusted and reliable delivery services, and aim to offer both a rapid and cost effective method to help your item arrive safely.

We ship worldwide, and shipping costs are calculated from our showroom in Central London to your chosen address. We also welcome collections (at no charge) from our gallery.

Shipping costs will be calculated at checkout. If required, please request a bespoke quote via e-mail at mvc@manolpopham.com.

Privacy and cookies

What this policy covers

We are committed to protecting and respecting your personal information. This policy explains how we collect, manage and use the personal information you provide to us, whether online, via phone, e-mail, in writing or any other correspondence. Additional terms and conditions may also apply for other ways in which we interact with you, that specify other ways we may use your personal information. We ensure that we only use your personal information in accordance with all applicable laws relating to data protection and personal information. This policy explains (i) the data we may collect about you and why we collect it; (ii) how we would store and manage that data; (iii) what we do with the data we collect and store, and how we use it; (iv) and your choices regarding the data you provide us with.

 What data we collect

We may collect personal information about you when you engage with us for a number of reasons including enquiring about our products and services, creating a customer account, purchasing an item from us, engaging with our social media accounts, registering for an event or otherwise providing us with personal information that may be used to improve your experience or facilitate us providing a service to you. We may also receive information about you from third parties. This can include information such as your name, postal address, e-mail address, phone number and credit and debit card details.

We may also collate information about the use of our website and social media accounts, such as which pages are visited most and which products and events are of most interest. We will use this information to improve our website and social media accounts so as to ensure we are able to provide the very best service for our users and customers. Where possible, we use aggregated or anonymous information which does not identify individual visitors to our website. By providing your details, you allow us (and if applicable, our suppliers) to provide you with the goods, events or online content you select and any other services which we may provide.

We do not usually collect ‘sensitive personal data’ from you unless there is a clear reason for doing so, such as where we need this information to ensure that we provide the support that is appropriate to you.

Website users

We use cookies to give you the best experience on our website and to track data relating to how visitors are using it. If you continue without changing your cookie settings, we assume that you consent to our use of cookies on your device. You can change your cookie settings at any time, but may lose some functionality on our website if you do.

 If you register on our website, then the following shall also apply:

  • We will collect personal information when you register with us.

  • The website will collect information such as your name, e-mail address and post code. Once you register with the website, you will not be anonymous when you sign in on a subsequent visit.

  • As part of the registration process, you agree to endeavour to ensure that any registration information you provide us with will always be accurate and up to date.

  • We collect and retain information about your enquiries and purchases with us, so that we can process your transactions and deal with any future queries.

  • Through your use of cookies, we will receive information from your device such as your IP address (the unique number that identifies your device when you use the internet) and we may record this information to provide you with the best experience when browsing our website or to enhance the functionality of our site.]    

 How we may use your information

 We may use your information for a number of purposes, including:

  • To provide you with the products, services and information you have requested, or which we believe may interest you where you have consented to being contacted.

  • To create a customer account for you if you register with us.

  • To fulfil sales contracts you have entered into with us.

  • For customer service or administrative purposes.

  • For internal record keeping, including the management of any feedback or complaints.

  • To target communications to you and identify similar groups.

  • To invite you to participate in voluntary surveys or market research.

  • To use IP addresses to identify your approximate location, to block disruptive use, to record website traffic or to personalise the way our information is presented to you.

  • To analyse and enhance the products and services offered on our website in order to make it as user-friendly as possible.

  • Where it is required or authorised by law.

  • We may assess your personal information for the purposes of credit risk reduction and fraud prevention.

Marketing purposes

We may contact you for marketing purposes via e-mail if you have agreed to be contacted in this manner for marketing purposes and do not opt out of receiving further marketing information. We may also send you service communications via e-mail, for instance where you placed an order for goods or services on our website.

If you have provided us with your postal address or telephone number we may send you direct mail or telephone you about our products and services, unless you have told us that you would prefer not to receive such information. It is your choice as to whether you want to receive information about our products and services.

You may opt out of marketing e-mails at any time by clicking the ‘unsubscribe’ link in our marketing e-mails. You can also change any of your marketing preferences at any time (including telling us that you do not want us to contact you for marketing purposes) by contacting us via e-mail at info@manolpopham.com. We will not use your information for marketing purposes if you have indicated that you do not wish to be contacted for such purposes. However, we will retain your details on a suppression list to help ensure that we do not continue to contact you.

Information sharing and disclosure

We may share your personal information with trading subsidiaries, suppliers or service providers to provide the products or services that you have requested from us (for instance, we may use a separate company to deliver goods to you).

We may disclose your personal information to third parties if we are under a duty to disclose your personal data in order to comply with any legal obligation (for instance, to government bodies and law enforcement agencies) or in order to enforce or apply our rights (including in relation to our website or other applicable terms and conditions) or to protect ourselves (for instance, in cases of suspected fraud or defamation).

Under 18s

We are committed to protecting the privacy of the young people who engage with us through our website and social media accounts and our events. When we collect data about someone that we are aware is a child or young person aged under 18, we will make it very clear as to the reasons for collecting this data and how it will be used.

Inappropriate website content

If you post or send any content that we believe to be inappropriate, offensive or in breach of any laws, such as defamatory content, we may use your personal information to inform relevant third parties such as your internet provider or law enforcement agencies.

Where we may store your information

For financial and technical reasons we may, on occasion need to use the services of a supplier outside the European Economic Area (EEA), however we will endeavour to ensure that your information is held in compliance with the European data protection regulations. By submitting your personal information you agree to this transfer, storing or processing at a location outside the EEA. We will take all steps reasonably necessary to ensure that your data is kept secure and in accordance with this privacy policy.

Keeping your records

We keep records for as long as required to operate our services in accordance with legal requirements and tax and accounting rules. Where your information is no longer required, we will ensure it is disposed of in a secure manner.

Your ability to edit and delete your account information and preferences

The accuracy of your information is important to us. You can edit your account information, including your address and contact details at any time. If you would like to change your preferences or update the details we hold about you other than online, please contact via e-mail at mvc@manolpopham.com.

Under the Data Protection Act 1998 you have a right to request a copy of the personal information we hold about you and to have any inaccuracies corrected. We require you to prove your identity with two pieces of approved identification. Please address any such requests, in writing, to General Counsel, Manol Popham, info@manolpopham.com and we will respond to you within 40 days. Please provide as much information as possible about the nature of your contact with us to help us locate your records. We reserve the right to charge a fee of £10 for this process.

Links

This policy applies to all data we collect across our company, including our website. If a link on our website takes to you to the website of a third party, you should refer to the privacy policy relating to that website to understand how your personal information is managed by that third party or how they use cookies. We cannot accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

Changes to this privacy policy

We may update the terms of this policy at any time, so please do check it from time to time. We will notify you about significant changes in the way we treat personal information either by sending a notice to the e-mail address you have provided to us or by placing a prominent notice on our website. By continuing to engage with us through our services and our website, you will be deemed to have accepted such changes.